Job Archives
Job Purpose:
To support General Manager in running the store efficiently and effectively. To be a brand ambassador.
Experience/ Knowledge:
Essential:
- Worked in a fast-paced customer-facing / environment.
- Supervisory / management experience.
- Barista Maestro accredited.
- Has worked in Hospitality / Retail industry.
- Energy and enthusiasm to deliver outstanding customer service.
- Passionate about the brand.
- Ability to engage the team.
- Ability to work within both a team and individually.
- Reliable and committed.
- Professional.
- Confident.
- Honest and open.
- Good communication skills.
- Eager to learn.
- Shows initiative.
- Presentable.
- Enjoys responsibility.
- Flexible.
- Friendly manner.
- To lead the team on shift to deliver an unbeatable coffee experience to every customer.
- To ensure the store is opened and closed, adhering to all Costa standards, policies & procedures.
- To ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction. Completing all relevant Costa check standards, food & health and safety checks and taking all necessary remedial action or escalating as required.
- To ensure all cash & stock is kept secure and that all necessary action is taken to ensure the handover of stock & cash is done in a secure manner.
- To manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer.
- To understand and monitor the store KPI report and translate it into daily activities as agreed.
- To communicate on a daily basis with the team, using the deployment shift planner.
- To execute all aspects of deployment ensuring the effective control of labour and that every team member is deployed effectively.
- Delegate appropriate tasks to the Barista Maestro and team.
- To be part of the team and undertake the ‘Capo de Café role’ as required.
- To deal with and resolve customer complaints in line with company policy/procedures.
- To support the Store Manager in organising and delivering team meetings.
- To train & coach team members and required to support them in delivering their roles effectively.
- To support the Store Manager with completing regular 1:1s for team members.
- To assist the Store Manager with recruitment using the official recruitment tools.
- To implement marketing updated and new POS as directed by the Store Manager
- To keep up to date with company policies.
- To perform all tasks as defined in the Barista & Barista Maestro’s Job Description
Job Features
| Job Category | Assistant Manager |
| Salary | Negotiable |
| Uniform | Supplied |
Job Title: General Manager
Reports to: Area Manager
Job Purpose:
To support Area Manager in running the store efficiently and effectively. To be a brand ambassador.
Experience/ Knowledge:
Essential:
- Worked in a fast-paced customer-facing / environment.
- Supervisory / management experience.
- Barista Maestro accredited.
- Has worked in Hospitality / Retail industry.
- Energy and enthusiasm to deliver outstanding customer service.
- Passionate about the brand.
- Ability to engage the team.
- Ability to work within both a team and individually.
- Reliable and committed.
- Professional.
- Confident.
- Honest and open.
- Good communication skills.
- Eager to learn.
- Shows initiative.
- Presentable.
- Enjoys responsibility.
- Flexible.
- Friendly manner.
- To lead the team on shift to deliver an unbeatable coffee experience to every customer.
- To ensure the store is opened and closed, adhering to all Costa standards, policies & procedures.
- To ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction. Completing all relevant Costa check standards, food & health and safety checks and taking all necessary remedial action or escalating as required.
- To ensure all cash & stock is kept secure and that all necessary action is taken to ensure the handover of stock & cash is done in a secure manner.
- To manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer.
- To understand and monitor the store KPI report and translate it into daily activities as agreed.
- To communicate on a daily basis with the team, using the deployment shift planner.
- To execute all aspects of deployment ensuring the effective control of labour and that every team member is deployed effectively.
- Delegate appropriate tasks to the Barista Maestro and team.
- To be part of the team and undertake the ‘Capo de Café role’ as required.
- To deal with and resolve customer complaints in line with company policy/procedures.
- To support the Store Manager in organising and delivering team meetings.
- To train & coach team members and required to support them in delivering their roles effectively.
- To support the Store Manager with completing regular 1:1s for team members.
- To assist the Store Manager with recruitment using the official recruitment tools.
- To implement marketing updated and new POS as directed by the Store Manager
- To keep up to date with company policies.
- To perform all tasks as defined in the Barista & Barista Maestro’s Job Description.
Job Features
| Job Category | Manager |
| Salary | £24000 |
| Uniform | Provided |
Job Title: Assistant Manager
Reports to: Store Manager
Job Purpose:
To support Store Manager in running the store efficiently and effectively and to deputise for the Store Manager in their absence. To be a brand ambassador.
Experience/ Knowledge:
Essential:
- Worked within a fast paced customer-facing / environment.
- Supervisory / management experience.
- Barista Maestro accredited.
- Has worked in Hospitality / Retail industry.
- Energy and enthusiasm to deliver outstanding customer service.
- Passionate about the brand.
- Ability to engage the team.
- Ability to work within both a team and individually.
- Reliable and committed.
- Professional.
- Confident.
- Honest and open.
- Good communication skills.
- Eager to learn.
- Shows initiative.
- Presentable.
- Enjoys responsibility.
- Flexible.
- Friendly manner.
- To lead the team on shift to deliver an unbeatable coffee experience to every customer.
- To ensure the store is opened and closed, adhering to all Costa standards, policies & procedures.
- To ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction. Completing all relevant Costa check standards, food & health and safety checks and taking all necessary remedial action or escalating as required.
- To ensure all cash & stock is kept secure and that all necessary action is taken to ensure the handover of stock & cash is done in a secure manner.
- To manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer.
- To understand and monitor the store KPI report and translate it into daily action as agreed.
- To communicate on a daily basis with the team, using the deployment shift planner.
- To execute all aspects of deployment ensuring the effective control of labour and that every team member is deployed effectively.
- Delegate appropriate tasks to the Barista Maestro and team.
- To be part of the team and undertake the ‘Capo de Café role’ as required.
- To deal with and resolve customer complaints in line with company policy / procedures.
- To support the Store Manager in organising and delivering team meetings.
- To train & coach team members and required to support them in delivering their roles effectively.
- To support the Store Manager with completing regular 1:1s for team members.
- To assist the Store Manager with recruitment using the official recruitment tools.
- To implement marketing updated and new POS as directed by the Store Manager
- To keep up to date with company policies.
- To perform all tasks as defined in the Barista & Barista Maestro’s Job Description.
Job Features
| Job Category | Assistant Manager |
| Salary | £24000 |
| Uniform | Provided |
| Location | Merseyside |
Job Title: Store Manager
Reports to:
Area Manager
Job Purpose:
Total responsibility for the running of the store, ensuring that every customer receives an unbeatable coffee experience. To Champion Optimum Group culture and embed this within the team.Experience/ Knowledge:
Essential:- Previous management experience.
- Worked in a customer-facing / hospitality environment.
- Passionate about the brand.
- Experience in managing a budget – labour and key controllable costs.
Skills and qualities:
Essential:- Exemplary role model – a true professional.
- Passionate about delivering great customer service.
- Ability to lead a team through motivation and engagement.
- Excellent communicator and can delegate effectively to the team.
- Takes ownership for results.
- Strives to be the best – looks to exceed targets.
- Good planning and organisational skills.
- Good coaching skills and ‘inclusive’ style.
- Reliable and committed.
- Flexible approach.
- Honest and open.
- Willing to learn.
- Uses initiative.
- Ambitious.
- Confident.
- Analytical.
- Competitive.
Key responsibilities:
- Takes ownership for the results and success of the store. Leads the store team in all aspects of delivering an unbeatable coffee experience to every guest, all of the time.
- Takes accountability for adhering to all aspects of health and safety within the store – for customers, team members and external visitors, and keeping up to date with legislation and business guidelines relating to this area.
- To take overall responsibility for delivering brand standards at all times, by ensuring that the store is opened/closed and operated in line with all Costa standards, policies and procedures. To take overall accountability for managing the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer whilst delivering the budgeted margins/profit.
- To analyse and act upon financial / performance data to enable the store to run in the most efficient & profitable manner.
- To ensure the effective control of labour.
- To ensure that all company policies and procedures are in place and carried out when maintaining cash & stock security.
- Hold regular team meetings to communicate all key information and implement new initiatives to the store team in the most effective way using the most appropriate media including team meetings, shift briefings, Massimo, What’s in Store, communication toolkit/posters, shift planner.
- To deal with and resolve customer complaints in line with company policies/procedures.
- To ensure the store has a robust succession plan in place.
- To carry out regular and effective 1:1’s and reviews with all team members.
- To recruit, train, coach, develop and retain the team members to ensure that they deliver brand standards and an unbeatable customer experience as well as achieving their full potential.
- To ensure all marketing updates and new POS are implemented and maintained effectively.
- To work with area/peer group to share best practice and support the Area Manager with other activities within the business.
- To prepare for an input into regular business reviews with Area Manager
Job Features
| Job Category | Manager |