Kaspas Assistant Manager

Posted 5 years ago

Job Purpose:

To support General Manager in running the store efficiently and effectively. To be a brand ambassador.

Experience/ Knowledge:


  • Worked in a fast-paced customer-facing / environment.
  • Supervisory / management experience.
  • Barista Maestro accredited.


  • Has worked in Hospitality / Retail industry.

Skills and qualities:


  • Energy and enthusiasm to deliver outstanding customer service.
  • Passionate about the brand.
  • Ability to engage the team.
  • Ability to work within both a team and individually.
  • Reliable and committed.
  • Professional.
  • Confident.
  • Honest and open.
  • Good communication skills.
  • Eager to learn.
  • Shows initiative.
  • Presentable.
  • Enjoys responsibility.
  • Flexible.
  • Friendly manner.

Key responsibilities:

  • To lead the team on shift to deliver an unbeatable coffee experience to every customer.
  • To ensure the store is opened and closed, adhering to all Costa standards, policies & procedures.
  • To ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction.  Completing all relevant Costa check standards, food & health and safety checks and taking all necessary remedial action or escalating as required.
  • To ensure all cash & stock is kept secure and that all necessary action is taken to ensure the handover of stock & cash is done in a secure manner.
  • To manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer.
  • To understand and monitor the store KPI report and translate it into daily activities as agreed.
  • To communicate on a daily basis with the team, using the deployment shift planner.
  • To execute all aspects of deployment ensuring the effective control of labour and that every team member is deployed effectively.
  • Delegate appropriate tasks to the Barista Maestro and team.
  • To be part of the team and undertake the ‘Capo de Café role’ as required.
  • To deal with and resolve customer complaints in line with company policy/procedures.
  • To support the Store Manager in organising and delivering team meetings.
  • To train & coach team members and required to support them in delivering their roles effectively.
  • To support the Store Manager with completing regular 1:1s for team members.
  • To assist the Store Manager with recruitment using the official recruitment tools.
  • To implement marketing updated and new POS as directed by the Store Manager
  • To keep up to date with company policies.
  • To perform all tasks as defined in the Barista & Barista Maestro’s Job Description

Job Features

Job CategoryAssistant Manager

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