Kaspas General Manager

Job Title: General Manager

Reports to: Area Manager

Job Purpose:

To support Area Manager in running the store efficiently and effectively. To be a brand ambassador.

Experience/ Knowledge:

Essential:

• Worked in a fast-paced customer-facing / environment.
• Supervisory / management experience.
• Barista Maestro accredited.

Desirable:

• Has worked in Hospitality / Retail industry.

Skills and qualities:

Essential:

• Energy and enthusiasm to deliver outstanding customer service.
• Passionate about the brand.
• Ability to engage the team.
• Ability to work within both a team and individually.
• Reliable and committed.
• Professional.
• Confident.
• Honest and open.
• Good communication skills.
• Eager to learn.
• Shows initiative.
• Presentable.
• Enjoys responsibility.
• Flexible.
• Friendly manner.

Key responsibilities:

• To lead the team on shift to deliver an unbeatable coffee experience to every customer.
• To ensure the store is opened and closed, adhering to all Costa standards, policies & procedures.
• To ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction.  Completing all relevant Costa check standards, food & health and safety checks and taking all necessary remedial action or escalating as required.
• To ensure all cash & stock is kept secure and that all necessary action is taken to ensure the handover of stock & cash is done in a secure manner.
• To manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer.
• To understand and monitor the store KPI report and translate it into daily activities as agreed.
• To communicate on a daily basis with the team, using the deployment shift planner.
• To execute all aspects of deployment ensuring the effective control of labour and that every team member is deployed effectively.
• Delegate appropriate tasks to the Barista Maestro and team.
• To be part of the team and undertake the ‘Capo de Café role’ as required.
• To deal with and resolve customer complaints in line with company policy/procedures.
• To support the Store Manager in organising and delivering team meetings.
• To train & coach team members and required to support them in delivering their roles effectively.
• To support the Store Manager with completing regular 1:1s for team members.
• To assist the Store Manager with recruitment using the official recruitment tools.
• To implement marketing updated and new POS as directed by the Store Manager
• To keep up to date with company policies.
• To perform all tasks as defined in the Barista & Barista Maestro’s Job Description.