Kaspa’s Job Roles

Kaspa’s are a chain of exciting new dessert houses.

We offer the world’s favourite hot and cold desserts under one roof.

Our emphasis is on high-quality desserts, good customer service and an overall amazing dining experience for our customers.

JOB DESCRIPTIONS

Click below to see your desired job role

Reports to:
Brand Leader

Job purpose: 
Total responsibility for the running of the store, ensuring that every customer receives an unbeatable dessert experience.
To be a brand ambassador.
To Champion Optimum Group culture and embed this within the team.

Experience/knowledge
Essential:
• Has worked within a fast-paced/customer-facing environment
• Supervisory/management experience
• Passionate about the brand
• Experience of managing a budget – labour and key controllable costs.

Desirable:
• Has worked in Hospitality/Retail Industry

Key responsibilities
• To lead the team on shift to deliver an unbeatable coffee experience to every customer
• To ensure the store is opened and closed, adhering to all Kaspas/Optimum Groups’ standards, policies & procedures
• To ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction. Completing all relevant standards, food & health and safety checks and taking all necessary remedial action or escalating as required
• To ensure all cash & stock is kept secure and that all necessary action is taken to ensure the handover of stock & cash is done in a secure manner
• To manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer
• To understand and monitor the Store KPI’s and translate it into daily action as agreed
• To communicate on a daily basis with the team, using the deployment shift planner
• To execute all aspects of deployment ensuring the effective control of labour and that every team member is deployed effectively
• Delegate appropriate tasks to the Section and Team Leaders and team members
• To be part of the team and undertake operational tasks as required
• To deal with and resolve customer complaints in line with company policy/procedures
• To deliver and hold regular team meetings
• To train & coach team members as required to support them in delivering their roles effectively
• To carry out regular 1:1’s for team members, team leaders and AM’s
• To recruit using the official recruitment tools
• To implement marketing updates and new POS as directed by the Brand Leader and Kaspa’s
• To keep up to date with company policies
• To work with area/peer group to share best practice and support the Brand Leader with other activities within the business
• To prepare for input into regular business reviews with Brand Leader

Skills and qualities
Essential:
• Exemplary role model – a true professional
• Energy and enthusiasm to deliver outstanding customer service
• Passionate about the brand
• Strives to be the best – looks to exceed targets
• Ability to engage the team
• Ability to work within both a team and individually
• Reliable and committed
• Professional
• Confident
• Honest and open
• Excellent communicator and can delegate effectively to the team
• Eager to learn
• Shows initiative
• Presentable
• Enjoys responsibility
• Flexible
• Friendly manner

Reports to:
Store Manager

Job purpose
To support the Store Manager in running the store efficiently and effectively and to deputise for the Store Manager in their absence.
To be a brand ambassador

Experience/knowledge
Essential:
• Has worked within a fast-paced/customer-facing environment
• Supervisory/management experience

Desirable:
• Has worked in Hospitality/Retail Industry Key responsibilities
• To lead the team on shift to deliver an unbeatable coffee experience to every customer
• To ensure the store is opened and closed, adhering to all Kaspas/Optimum’s standards, policies & procedures
• To ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction. Completing all relevant standards, food & health and safety checks and taking all necessary remedial action or escalating as required
• To ensure all cash & stock is kept secure and that all necessary action is taken to ensure the handover of stock & cash is done in a secure manner
• To manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer
• To understand and monitor the Store KPI’s and translate it into daily action as agreed
• To communicate on a daily basis with the team, using the deployment shift planner
• To execute all aspects of deployment ensuring the effective control of labour and that every team member is deployed effectively
• Delegate appropriate tasks to the Section and Team Leaders and team members
• To be part of the team and undertake operational tasks as required
• To deal with and resolve customer complaints in line with company policy/procedures
• To support the Store Manager in organising and delivering team meetings
• To train & coach team members as required to support them in delivering their roles effectively
• To support the Store Manager with completing regular 1:1’s for team members
• To assist the Store Manager with recruitment using the official recruitment tools
• To implement marketing updates and new POS as directed by the Store Manager
• To keep up to date with company policies
• To perform all tasks as defined in the Team Member & Team Leader’s Job Descriptions

Skills and qualities
Essential:
• Energy and enthusiasm to deliver outstanding customer service
• Passionate about the brand
• Ability to engage the team
• Ability to work within both a team and individually
• Reliable and committed
• Professional
• Confident
• Honest and open
• Good communication skills
• Eager to learn
• Shows initiative
• Presentable
• Enjoys responsibility
• Flexible
• Friendly manner

Reports to:
Store Manager

Job purpose
To lead the shift in the absence of the Store Manager and Assistant Manager, opening and closing the store to the standard required by Kaspas.
To train and coach all Team Members in delivering an unrivaled experience to all our customers.

Experience/knowledge
Essential:
• Desire to take on extra responsibility
• Full knowledge of Kaspas standards
• Strong communication skills – verbal and written
• Good organisational skills – the ability to plan for peak trading and use deployment

Desirable:
• Experience of running shifts

Key responsibilities
• To lead shifts when assigned by the Store or Assistant Manager ensuring that all Kaspas/Optimum policies and procedures are followed
• Enable team members to understand and deliver all of the standards in Waffle, Crepe and Sundae sections
• Train all new team members to deliver quality desserts from each section
• Review monthly reviews and complaints, communicate actions and updates regularly at team meetings
• Brief team on any changes to recipes and the launch of any seasonal campaigns
• Coach and support the team throughout shifts to ensure all desserts are delivered to Kaspas brand standards
• Identify any gaps in training and organise training as appropriate
• Support On-Job experiences in store
• Opening the store/preparing for the shift to brand standard
• Closing the store/completing the shift to brand standard
• Deploy the team effectively according to the trading pattern of the store and complete the Compliance Log
• Ensuring that all equipment is in good working order; report any faults to the Store Manager
• Ordering consumables/food
• Accepting deliveries
• Cash management

Skills and qualities
Essential:
• Passionate about Customer Service
• Passionate about training and coaching
• Brand Ambassador

Reports to:
Store Manager

Job purpose:
To display pride in your Kaspas Store by confidently delivering perfect desserts to every customer with a genuine smile

Experience/knowledge
Essential:
Experience of having worked as part of a team

Desirable:
Experience of having worked in a customer facing environment

Skills/competencies
Essential:
• Friendly and approachable
• Ability to communicate and work confidently as part of a team
• Flexible, and willing to exceed expectations to deliver fantastic end results
• Cares about the product, team and customers; and treats others the way they would want to be treated
• Delivers great coffee with genuine style
• Open and honest with an enthusiastic willingness to learn
• Reliable and committed
• Ability to use initiative, and work without close supervision
• Proud to wear the Kaspas uniform, presenting a professional image at all times
• Arrive for your shift on time, with a positive can-do attitude
• Ability to multi-task and perform varying duties throughout the store
• Takes a genuine interest in the business

Key accountabilities for
Your Team:
• To complete and pass any company provided training required for the role • To attend team meetings as required

Your Customer:
• To deliver the highest levels of customer service that encourages positive customer feedback and sales
• To maintain standards of health, safety and cleanliness across the store in line with the cleaning schedules
• To be knowledgeable and confident about all products demonstrated by advising customers and answering queries
• To produce and prepare all products in line with brand excellence standards

Your Store:
• To safely and accurately maintain stock
• To drive sales by replenishment of display/fridges in line with the provided guidelines and procedures
• To operate the till in line with cash handling procedures
• To attend work in accordance with your designated shifts